Reasons why Feedback is good for you!
Do you regularly give feedback? Do you actively seek to give your opinion to others? For example, when you visit an hotel, or when you make an online purchase?
Here at Bowerland
We actively encourage comments and suggestions from our visitors, and always have done. We believe that innovation and growth is vital for any business, no matter what industry or sector they belong to. How else could a company move forward and be innovative, if its leaders and employees stay at the same point?
Guest Comments & Follow Up
I really believe in the value that constructive feedback provides, especially to our business. We actively encourage our customers, (for example our holiday cottages and the guests), to give us their opinions. And there are plenty of ways in which we receive this feedback. For example, we have a comments book in each of our cottages, and we follow up after a visit with emails, and even phone calls. We also have our regular blogs, and our facebook pages. There are many ways in which people can talk to us and let us know how they feel.
Feedback comes in different forms, and we find that the comments we receive are on the whole very positive. Of course feedback is mostly subjective, and is reliant on a person’s experience. There are a few things to look out for in preparation for sending through your comments and suggestions for improvements. Before giving feedback, remind yourself why you are doing it. On the whole, the purpose of giving feedback is to improve the situation or an individual’s performance within that organisation.
Amazing Improvements & Changes
Giving feedback is a skill. And it does take practice to get it right. When done in the right way, with the right intentions and with a good heart, feedback can lead to amazing improvements and changes, both for individuals, and for businesses. You’ll likely get much more from people when your approach is positive and focused on improvement. That’s not to say feedback always has to be good, but it should be fair and balanced. Be specific. Tell the person exactly what you believe needs to improve. This ensures that you stick to facts and there is less room for ambiguity.
But there would be no change or improvement if customers did not provide us with feedback, and this is true both in the business world as well as in individual relationships. For the next few weeks I am looking for anyone who is able to give a review, and a honest look at their experiences whilst staying here at Bowerland Cottage Holidays. Let me know if you are interested?
Read more of our Friday Favs blogs HERE.
About the Author: Carole Langman works behind the scenes at Bowerland Cottage Holidays and Devon Dogs as the Business Manager. Her office is always a hive of activity, and with the vast amounts of work Carole has, we never really know how she gets through it all! To unwind, she loves gardening, hikes around Bowerland, travelling and writing.